0 Menu

General conditions

PAYMENT

Pay Pal*:
A comfortable, rapid and sure way of realizing your purchases by Internet. To register an account PayPal, to realize a payment or to send money is always free.

Credit card: If you have not account PayPal, you can carry out the payment by credit card. You will be re-led to PayPal to refill the information of the payment with card and once finished the purchase you will be returned to Carlos Arrojo Shop.

Bank transfer*: To use this option, you will have to reserve your order here, indicating the name of the sheet and his size, together with your postal direction. Also you can do it writing to info@carlosarrojo.com. The buyer will have to assume entirely the commissions of the transfer. If after three following days of the order be effecting the payment had not been received, it will be cancelled not to block stock.

* For sending out of Europe only the payment is accepted across PayPal.


SENDING

All the sendings are realized by means of mail certified to control his arrival. With this option, every sending has an insurance and a number for his follow-up. To avoid deteriorations, every sheet is sent inside one padded envelope, and mounting on carton of packing with double face tape o let that the sheet could be detached easily.

The prices that appear in the gallery of products do not include the postage and handling. The above mentioned expenses are indicated and add automatically after adding the products to the car and selecting the country of the addressee. With the purchase of two or more followed articles, the collection combined of postage and handling is applied. That is to say, they are charged once, and to major, for every article the expenses increase only a small part, as it is indicated down below.

Once confirmed the payment, it takes between 1 and 2 days to carry on the order to the post office for his sending. The times and postage and handling according destination are the following ones:

Spain (from 2 to 3 working days)
3.50 € the only article / +0.50 € for every additional article

Europa* (from 6 to 12 working days)
8.50 € the only article / +1 € for every additional article

Rest of the world
(from 10 to 15 working days)
12 € the only article / +1.50 € for every additional article

RETURNS: In case some sheet comes in poor condition, it will be replaced by other one. If the client does not remain satisfied with the purchase for any motive, it will be able to notify it writing to info@carlosarrojo.com, and once he has returned the product in good conditions in a maximum term of 14 days, the amount of the purchase will be returned to him. The postage and handling for the return will be paid for the client.

*Alemania, Belgium, France, Italy, Luxembourg, Monaco, Low Countries, Portugal, United Kingdom, Austria, Denmark, Faroe Islands, Finland, Gibraltar, Greenland, Ireland, Liechtenestein, Norway, Sweden, Switzerland, San Marino, Monaco, Guernsey Island, Isla Jersey and Vatican.


OTHER DETAILS OF INTEREST

Besides the shop online, also it is possible to buy the sheets in physical points of sale. For the present time there are available sheets to sale in these stores: Estudio Toledano (C/ Panaderas 37, A Coruña), Bazar de Pepe (C/ Real 80, A Coruña) and Taller Zoográfico (C/Doctor Cadaval 35, Vigo).

All the sheets are hand signed by the author. But in addition, if the buyer wishes it, the author can add a dedication. The above mentioned could request or indicate by e-mail.

The rights of the illustrations that appear in this page belong to Carlos Arrojo and are under the protection of the Law of Intellectual Property.

To contact the author or to consult any doubt, you can write to info@carlosarrojo.com, or send a message doing click in "contact", in the column of the left side.